Privacy Policy
Privacy Policy
OUR PRIVACY MISSION STATEMENT
Effective: July 1, 2023
We recognize that when our customers, partners, prospective clients, and other individuals provide personal data to OVH US LLC dba OVHcloud® ("OVHcloud"), they trust that we will respect their privacy.
We don't take that trust lightly and have committed to taking measures to safeguard each individual's privacy and protect the personal data we handle.
We strive to be transparent with you about the data we collect about you and how it is used and shared. In turn, we believe that you should have choices regarding how we obtain, collect, share, and utilize your personal data.
Here is a detailed look into these promises.
INTRODUCTION
Welcome to the OVHcloud website (the "Site"). OVHcloud is a global, hyper-scale cloud provider that offers cloud infrastructure and associated services ("OVHcloud Services").
This Privacy Policy explains what data we collect when you use our Site and/or the OVHcloud Services, or otherwise interact with OVHcloud, why we collect it and how that data is used. This Privacy Policy applies to Personal Data and other information collected from or about: (i) visitors to, or users of, our Site, (ii) prospective customers, and (iii) current customers (collectively, "Customers"). Please also refer to additional disclosures that may apply to your Personal Data:
- If you are a California resident, please see the Privacy Notice for California Residents.
- If you are located in the European Economic Area, please see the EU Privacy Notice.
By using the Site and/or the OVHcloud Services and providing us with your personal data, you consent to the processing of your personal data in the manner set out in this Privacy Policy.
INFORMATION WE OBTAIN
We obtain information about you that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with you ("Personal Data").
We collect, store, and use the following categories of Personal Data:
- Identifiers, such as your name, alias, home or other physical address, email address, phone number, social media handle, other similar identifiers, and other registration information.
- Information that may be deemed sensitive under applicable laws, including your login credentials, government identification numbers, race or ethnic origin, etc. Demographic information, such as your gender, age, and date of birth, some of which may be protected characteristics under anti-discrimination laws.
- Commercial information, such as products or services purchased, obtained, or considered, and other purchasing or consuming histories or tendencies.
- Financial information, such as credit card information.
- Internet and other similar network activity information, such as browsing history, search history, unique personal identifier, online identifier, Internet Protocol address, information on a consumer’s interaction with a website, application, or advertisement.
- Geolocation data.
- Contact preferences, when it is voluntarily submitted to us for purposes of considering or ordering a product, receiving services, and/or when you register for updates or contact us.
- Inferences drawn from the categories of Personal Data described above.
We obtain these categories of Personal Data directly from you or by way of automatic collection. This Privacy Policy applies to the Personal Data we process as a "data controller", meaning, as the party that determines what data is collected and why. Please note that this Privacy Policy does not apply to the extent we process Personal Data in the role of a "data processor" on behalf of Customers in the course of providing the OVHcloud Services in which case we process Personal Data as instructed by our Customers and in accordance with a data processing agreement entered into with our Customers (see our Data Processing Agreement for more information).
Personal Data You Provide: We may obtain Personal Data from you when you interact with OVHcloud, the Site, or the OVHcloud Services; when you create an account using the OVHcloud Manager Portal; order the OVHcloud Services; communicate with us; or subscribe to our email lists. In providing the OVHcloud Services to Customers, we process on behalf of Customers such Personal Data that they upload or otherwise submit to our OVHcloud Services ("Service Data"). While our Customers decide what data to submit, Service Data typically includes information about their customers, prospects, employees, consultants or independent contractors, suppliers, and other individuals or third parties ("End Users").
Personal Data Automatically Collected: We may collect Personal Data through the use of cookies and similar technologies. Please see our Cookies Policy for information about the specific cookies we deploy and how to manage your cookie preferences.
HOW WE USE YOUR INFORMATION
We use Personal Data to provide the OVHcloud Services and to communicate with you. For example, we process Service Data on behalf of Customers for the purpose of providing the OVHcloud Services to Customers in accordance with our Terms of Service or other applicable contract. Additionally, we may use your Personal Data to send you information by email on our new products or services or other promotions, or to respond when you request information about the OVHcloud Services.
If you previously requested or consented to receiving certain communications from us, you may withdraw your consent at any time. To do so, follow the instructions contained in each of our promotional communications in order to "opt out" of receiving future promotional information. In addition, if at any time you wish not to receive any future communications or you wish to have your name deleted from our mailing lists, please contact us using the information provided below. Please note that we will continue to contact you via email in order to respond to your requests and regarding the provision of our OVHcloud Services.
We also use Personal Data to analyze, administer, support, and improve the use of the Site and the OVHcloud Services. We may also compile, anonymize and/or aggregate your Personal Data and other data and use such anonymized and/or aggregated data for our business purposes. This aggregated information does not identify you.
UPDATE YOUR INFORMATION
If you need to change or correct your Personal Data provided to us, or wish to have Personal Data removed from our systems, please contact us as described in the "Contact Us" section below and we will address your requests as required by applicable law.
YOUR RIGHTS
You may have rights with respect to your Personal Data conferred upon you by applicable law. If you are a California resident, please see the Privacy Notice for California Residents. If you are located in the European Economic Area, please see the EU Privacy Notice.
Depending on where you reside, you may have the following rights with respect to your Personal Data, subject to applicable exceptions:
- Right to Access: You may be entitled to request access to the categories and specific pieces of your Personal Data that we have collected about you.
- Right to Correct: You may have the right to correct inaccurate data in certain circumstances.
- Right to Data Portability: You may have the right to obtain a copy of your Personal Data in a portable format.
- Right to Deletion: You may be entitled to request that we delete the Personal Data that we have collected from you. We will use commercially reasonable efforts to honor your request, in compliance with applicable laws.
- Right to Know: You may have the right to confirm that we have collected Personal Data about you and know what Personal Data we have collected about you.
- Right to Opt Out of Profiling: You may have the right to opt out certain uses of your Personal Data in furtherance of decisions that produce legal or similarly significant effects.
- Right to Opt Out of Sales and Targeted Advertising or Sharing for Cross-Contextual Behavioral Advertising: As noted above, we do not sell Personal Data or engage in targeted advertising.
Exercising Your Rights
To exercise any of your available rights, please submit a request to us by:
- Visiting our Exercise Your Privacy Rights page
- Emailing privacy@corp.ovh.us
We may need to obtain additional information from you in order to verify or otherwise fulfill your request. For example, we may ask you to confirm data points we already have about you. We will only use Personal Data provided in a consumer request to verify or otherwise fulfill that request. We cannot provide you with Personal Data if we cannot verify your identity or authority to make the request and confirm the Personal Data relates to you.
Making a verifiable Consumer request does not require you to create an account with us. We will only use Personal Data provided in a verifiable Consumer request to verify the requestor's identity or authority to make the request.
Depending on your state of residence, you may also contact us using these methods to appeal any decision we make relating to your request to exercise your rights.
Non Discrimination
- You may freely exercise these rights without fear of being denied the OVHcloud Services. We may, however, provide a different level of service or charge a different rate reasonably relating to the value of your Personal Data.
Request Timing and Format
We endeavor to respond to a verifiable Consumer request within forty-five (45) days of its receipt. If we require more time (up to 90 days), we will inform you of the reason and extension period in writing. If you have an account with us associated with a valid e-mail address, we will e-mail our written response to that account. If you do not have an account with us, we will deliver our written response by mail or electronically, at your option.
PUBLICLY POSTED INFORMATION
Please note that you may voluntarily make certain information, including Personal Data, publicly available through the Site. For example, you may decide to leave a comment on the OVHcloud blog or in the OVHcloud forum, which may then be viewed, accessed, and used by third parties. When you make information publicly accessible, that information becomes subject to those third parties’ privacy practices and policies.
CHILDREN
OVHcloud does not knowingly collect Personal Data from children under the age of 13. If you have reason to believe that a child under the age of 13 has provided Personal Data to OVHcloud through this Site, please contact us at privacy@corp.ovh.us and we will endeavor to delete that information from our databases.
LINKS TO OTHER WEBSITES
The Site may contain links to other websites not operated or controlled by us ("Third Party Sites"). The privacy practices described in this Privacy Policy do not apply to Third Party Sites. By providing these links we do not imply that we endorse or have reviewed these sites. Please contact those sites directly for information on their privacy practices and policies.
SECURITY
We take steps designed to protect Personal Data. However, the Internet cannot be guaranteed to be fully secure and we cannot ensure or warrant the security of any information you provide to us. Please keep this in mind when providing us with your Personal Data.
OTHER TERMS AND CONDITIONS
Your access to and use of our Site is subject to the Terms of Service available here.
CHANGES TO OUR PRIVACY POLICY
We may change this Privacy Policy at any time. We will post all changes to this Privacy Policy on this page or notify you via other means, where required by applicable law. By continuing to use the Site and/or the OVHcloud Services or providing us with information following such a replacement Policy being uploaded, you agree that you will be deemed to have agreed to be bound by the Privacy Policy as changed.
CONTACT US
If you have any questions about OVHcloud's Privacy Policy, please do not hesitate to contact us at:
Website: https://us.ovhcloud.com/
Email: privacy@corp.ovh.us
Postal Address:
OVH US LLC
Attention: Privacy
11950 Democracy Drive
Suite 300
Reston, VA 20190
SOCIAL MEDIA
Through our Site, you can choose to access certain social media websites and services that are owned and/or controlled by third parties, such as Facebook, Twitter, Instagram, Pinterest, and YouTube ("Social Media Services"). When you choose to access and use Social Media Services, including interacting with our pages on those sites, you will be sharing your Personal Data and other information with them. The information that you share with the Social Media Services will be governed by the specific privacy policies and terms of service of the Social Media Services and not by this Privacy Policy.